// CONTACT.PHP — ENCRYPTED CHANNEL OPEN

ESTABLISH LINK

We don't have a call center. We have engineers. Every message is read by a human. Response time: under 24 hours.

Our People

// 14 team members — read from data/contacts.txt

NM
Nathan Mercer
Chief Executive Officer
DEPT: Executive
LOCATION:San Francisco, CA — HQ
PK
Priya Kapoor
Chief Technology Officer
DEPT: Engineering
LOCATION:San Francisco, CA — HQ
DO
Daniel Osei
VP of Engineering
DEPT: Engineering
LOCATION:San Francisco, CA — HQ
SL
Sarah Lindqvist
Head of Product Design
DEPT: Design
LOCATION:Austin, TX — Remote
MV
Marco Villanueva
Lead Backend Engineer
DEPT: Engineering
LOCATION:San Francisco, CA — HQ
YT
Yuki Tanaka
Senior Frontend Engineer
DEPT: Engineering
LOCATION:Seattle, WA — Remote
AO
Aisha Okonkwo
DevOps & Infrastructure Lead
DEPT: Infrastructure
LOCATION:San Francisco, CA — HQ
JH
James Harrington
Head of Sales
DEPT: Sales
LOCATION:New York, NY — East Office
LA
Leila Ahmadi
Customer Success Manager
DEPT: Customer Success
LOCATION:New York, NY — East Office
CN
Chris Nakamura
Security & Compliance Lead
DEPT: Security
LOCATION:San Francisco, CA — HQ
SB
Sofia Brennan
Head of Marketing
DEPT: Marketing
LOCATION:Austin, TX — Remote
RD
Rahul Desai
Data Engineering Lead
DEPT: Data
LOCATION:San Francisco, CA — HQ
OH
Olivia Hartmann
Technical Support Lead
DEPT: Support
LOCATION:London, UK — EU Office
KA
Kwame Asante
Platform Reliability Engineer
DEPT: Infrastructure
LOCATION:San Francisco, CA — HQ
GENERAL INQUIRIES

For sales, partnerships, or press:
[email protected]

For technical support or platform issues:
[email protected]

Response time: under 4 business hours.

secure_channel — TLS 1.3 — E2E encrypted
$open_channel --encrypt --no-log
channel open. transmit when ready.
TRANSMIT MESSAGE

// We do not share, sell, or log your data beyond responding to your message. We're a security company. Acting otherwise would be embarrassing.

v TRANSMISSION RECEIVED

// Your message has been received and flagged for priority review.
// An engineer (not a bot) will respond within 24 hours.
// Active breach? Use: [email protected]

Things People Ask

Q_01
WHAT MAKES YOU DIFFERENT?

We eat what we cook. Our own infrastructure runs on every product we sell. We're both lab and test subject. Also, no client has ever been breached on our watch. That's our actual record.

Q_02
HOW LONG DOES A PEN TEST TAKE?

Two to four weeks for full-scope. Scoping call first, then rules of engagement. Attack phase is typically 5-10 business days. Report delivered 48 hours post-engagement.

Q_03
DO YOU WORK OUTSIDE THE US?

Yes. Newark, London, Singapore, and Sao Paulo. We have worked in 28 countries. Threat actors don't respect borders. We match their geographic footprint.

Q_04
WHAT IS YOUR INCIDENT RESPONSE SLA?

4 minutes for active breaches via the breach@ channel. 24 hours for all standard inquiries. Someone is always awake, alert, and alarmed on your behalf.